Cryptocurrency Exchange Process

How fast will my transaction be processed?

The processing speed ranges from about two to twenty minutes, depending on how long it takes for a block to happen in the network. Most orders process in just a few minutes. If the transaction is large (more than 1 BTC or equivalent), processing it may take a little longer, depending on the size of your transaction and the capacity of the block. We boast the highest exchange speeds on the market thanks to our revolutionary trading algorithms.

What is cryptocurrency wallet address?

Cryptocurrency wallet address is a unique combination of numbers and letters ranging from 26 to 35 characters in length. It usually looks something like this: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC.

How do I get my cryptocurrency wallet address?

When you decide which crypto coin you would like to acquire, find a reliable wallet. Each cryptocurrency has an official one. When you create a wallet, you automatically get an address and a private key. Keep your private key to yourself and don’t show it to anyone, even if they ask.

For security reasons, we will never ask you for your private keys and nobody should.

What is a recipient wallet address?

If you want to buy a cryptocurrency, you need to have it sent to a specific crypto wallet. Each coin has its own one. The recipient address is your wallet, to which your crypto is transferred after the exchange.

What is a transaction hash?

Transaction hash (also referred to as “TX”) is the unique identification code that registers every transaction in the blockchain. This unique code allows you to verify its status and validity in the blockchain.

How can I cancel a transaction?

Blockchain operations are irreversible. If the funds are sent, the transaction cannot be canceled by anyone. Therefore, thoroughly check all the payment details before sending funds to anyone, including us or anyone else.

Why is the final amount of funds different from the initial amount?

It takes some time to process transactions. Due to the high volatility of cryptocurrency, speed is crucial, however, the final exchange rate can differ both in the positive or negative direction. What we guarantee is the best rate at the very moment of an exchange operation.

What fees are there during an exchange?

The process of exchanging crypto consists of many different steps, and during those steps, various fees are charged.

These are the possible ones:

• network fee for the deposit transaction from a customer’s wallet;
• network fee for transferring coins to our liquidity provider;
• trading fees that our liquidity providers charge;
• network fee for sending the exchanged funds to the customer.

The fees vary depending on the currency and the exchange amount. For every swap, Hartrex finds the fastest and most user-profitable way to execute an exchange. It is crucial to us that the final amount you receive is as close to the estimate as possible. That’s why we calculate all the possible fees for every transaction very thoroughly and include them in the estimate.

How long does it take for a transaction to be finished?

Transactions on Hartrex usually take from 5 to 30 minutes. If your transaction takes more time, it may be due to various issues:

DDoS attacks. Unfortunately, such problems happen from time to time, but we are always happy to help you and solve any issues;

Cryptocurrency updates. We may update the client and disable some coins. As soon as we turn them back on, you will get your funds right away;

The blockchain is overloaded. Too many transactions are waiting to be included into the blockchain, and yours may wait for its turn, too. Sometimes you might have to wait a little longer.

What is the minimal exchange amount on Hartrex?

There is no upper limit for cryptocurrency exchanges on Hartrex. However, there are lower limits: they are different for each coin and range from ~$1.7 to $20. We’re working on lowering the minimal exchange amounts for all the coins available on Hartrex. If the deposit you’ve sent us is less than the minimum exchange amount, we will not be able to finish the exchange and guarantee a refund.

What happens if I deposit an unsupported coin or token?

If you send in an asset that is not supported on Hartrex (full list of supported assets is available here), unfortunately, we won’t be able to guarantee a refund. Please keep this in mind to make sure your funds are safe at all times.

What is a classic rate cryptocurrency exchange?

A classic rate cryptocurrency exchange is an exchange performed at the current most profitable rate on the market.

An expected rate is the current exchange rate you will get. However, the cryptocurrency market is highly volatile and you should account for that.

During the classic rate exchange, each transaction may have its own unique exchange rate because of price fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

What is the expected exchange rate?

The expected rate is the rate at this exact moment. You must understand that it takes some time to send the deposit and confirm the transaction so, with the market volatility, you might get a bit less or more than you thought you would.

What is a fixed rate cryptocurrency exchange?

A fixed rate crypto exchange is an exchange performed at the same rate which is displayed to the client at the beginning of an exchange, regardless of subsequent rate fluctuations.

In some cases, fixed-rate exchanges have lower rate but the opposite is also possible.

What’s the difference between fixed rate flow and classic flow?

During the classic flow, each transaction may have its own unique exchange rate because of rate fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.

Implementing fixed rate exchanges leads us to lay down a small reserve to guarantee your safety from exchange rate fluctuations. It’s included into the rate you will see at the beginning of the exchange, no other fees included.

Because of the rate risks we take, the fixed rate may differ from the classic flow’s rate. However, it gives our customers confidence in the amount they will receive.

How do fixed rate exchanges work?

After you’ve picked the Fixed Rate flow, you create an exchange and make a deposit. You have 20 minutes to deposit your exchange funds; during that time, we guarantee that the rate won’t change in any way. You will receive the exact amount that was displayed to you.

When should I choose the fixed rate flow?

You may choose the fixed rate flow if you would like to be certain that the amount of crypto you’ll receive will stay the same, no matter what. With fixed rate exchanges, our users enjoy the stability of their conversions and are safe from sudden rate drops.

In some cases, fixed-rate exchanges have lower rate but the opposite is also possible.

Hartrex performs certain cryptocurrency exchanges through third-party partner services. What does that mean?

It means exactly that — exchanges of certain trading pairs are carried through our partners. These exchanges aren’t much different from regular Hartrex exchanges, however, there are a few things you might want to keep in mind:

In these cases we don’t carry out any KYC checks on our side. However, they might be carried out by our partners;

Please be aware that other services that we are partnered with might have KYC policies that are different from ours;

However, us carrying out exchanges through third party services does not mean we forfeit our responsibility for the exchange. If you run into any issues during the exchange, just let our support team know and we’ll help you out in the shortest time possible.

Do I need to register to use Hartrex?

In order to be able to use Hartrex, customers don’t need to create any sort of accounts.

However, there are some exceptions.

Hartrex uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations, and platform requirements, we will ask you to provide a scan of your ID document valid in your country, as well as some additional information on the funds’ origin.

How can I send a correct BCH/BSV/BCHA transaction? What should I do if anything went wrong?

The Bitcoin Cash hard fork has resulted in creating multiple chains. However, as they are not secured by replay protection technologies, there is a chance of double-spending affecting both chains (BCH/BSV or BCH/BCHA). It means that transactions made with one of these coins may be replicated for the other.

In such a case, please contact our support team at support@hartrex.com. We will do our best to refund you within 24 hours. Still, we have to warn you that in some extremely rare circumstances there may be no chance of getting the funds back. The best way to avoid it is to split your coins: please make sure you did it before arranging a transaction.

What’s so special about SegWit addresses?

Please keep in mind that our deposit addresses for BTC conform to the SegWit standard.

It’s technically impossible for Hartrex to withdraw any coins except for BTC from SegWit BTC addresses since neither BCH, LTC, or BSV support SegWit at the moment.

When it comes to refunds, note that Hartrex’s technical department is able to refund only BTC from SegWit BTC addresses. No other crypto assets, including but not limited to LTC, BSV, BCH sent to a SegWit BTC address could be refunded.